Terms and Conditions

Welcome to Captain Cooks Casino. These Terms and Conditions (“Terms”) constitute a legally binding agreement between you, the player (“Player,” “You”), and Captain Cooks Casino (“Casino,” “website,” “Service,” “Us/We/Our”). These Terms govern your use of any of our products, software, and websites.

BY USING THE WEBSITE AND/OR CREATING AN ACCOUNT, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS AND CONDITIONS IN THEIR ENTIRETY. IF YOU DO NOT AGREE TO ANY OF THESE TERMS, YOU MUST NOT USE OUR SERVICES.

We consider these terms to be fair and correct. Should you require any advice regarding these or any other part of our service, please contact The Casino Support Centre.

Table of Contents

General Terms
About The Casino
- 2.1. Licensing and Regulatory Bodies
- 2.2. Financial Institution Status
Player Participation and Account Rules
Verification Procedure
Prohibited Activities
- 5.1. Use of Bots and Illegal Software
- 5.2. System Interruptions and Malfunctions
Responsible Gambling
Support, Disputes and Complaints
Promotional Terms and Conditions
Payment and Winnings

1. General Terms

1.1. Terms of Use Agreement

These Terms apply to all customers who use any of the products, software, or websites offered by the Casino. To use the service, a Player must create an account and deposit funds. Except for downloading one copy of this Agreement on a single computer for your personal, non-commercial home use, you must not reproduce, prepare derivative works based upon, distribute, perform, or display this Agreement without first obtaining the written permission of Captain Cooks Casino. This Agreement must not be used in any unauthorized manner.

By using our services, you consent to the Casino’s use, processing, and analysis of all your Player Data. This includes, but is not limited to, gameplay data, behavioural patterns, performance metrics, user interactions, and any content submitted by you. This data may be used for artificial intelligence training, machine learning model development, and related research purposes. Where required by law, we will seek your explicit consent before processing your personal data for these purposes.

1.2. Acceptance and Amendments

Captain Cooks Casino reserves the right to revise and/or remove any part of the Terms and Conditions at its sole discretion at any time and without prior notice. Players should visit this page periodically for changes. Your continued use of the Casino or its Services after the posting of changes constitutes your binding acceptance of such changes. We may also inform our Players via email of any significant updates to the Terms and Conditions.

If any provision of this Agreement is held or made invalid by a court or regulatory body, the remainder of this Agreement shall not be affected. In such cases, the invalid provision shall be interpreted as closely as possible in an acceptable manner to its original objective.

1.3. Language and Interpretation

The Casino Terms and Conditions are published on this website in English. The English version forms the basis of all Terms found in other languages. Translations into other languages are provided as a service in good faith. In the event of any ambiguity or discrepancy between the English version and a translation, the English version shall always take priority.

2. About The Casino

2.1. Licensing and Regulatory Bodies

Captain Cooks Casino is a brand managed by CaptainCooks Limited and is licensed under the terms of the Kahnawake Gaming Commission, Canada. The Casino is authorized to operate the website captaincooks.casino.

2.2. Financial Institution Status

The Casino is not a financial institution. Therefore, any funds deposited into a Player’s account (whether active or dormant) are not subject to any interest payments. We do not provide advice to Players regarding tax or legal matters. Players who wish to obtain such advice are advised to seek professional assistance. The Player is strictly prohibited from using the Casino and its systems to facilitate arbitrage through Currency Exchange transactions. Where the Casino deems that a Player has deliberately used the systems for financial gain through arbitrage, any gains will be forfeited and deducted from the Player’s balance without warning.

3. Player Participation and Account Rules

3.1. Participation and Jurisdiction

The Player accepts sole responsibility for their gaming activity at the casino, including confirming the legality of online gambling in their country or jurisdiction of residence or location. The availability of our Services does not constitute an offer or invitation by us to use the Services in any jurisdiction in which such use is illegal. We shall not be liable for any breach of any local, national, state, or other laws that may occur as a result of the Player’s gaming activity at the Casino.

3.2. Age and Identity Verification

Casino play is available only to persons older than the legal gambling age in their jurisdiction. Any players found to be under the legal gambling age in their jurisdiction will have their account(s) terminated and any accrued winnings forfeited to the Kahnawake Gaming Commission. We shall not be held liable for any account(s) created fraudulently by anyone under the legal gambling age. We reserve the right to perform checks (electronic or otherwise) and/or request valid documentation at any time to verify the identity of our players and to satisfy regulatory requirements.

3.3. Player’s Casino Account

All information supplied upon registering must be accurate and complete in all respects. We reserve the right to confirm the details supplied on registration by requesting personal identification documents. Accounts found to have incorrect or incomplete registration details may be suspended until the verification process has been completed. If we cannot complete the verification process, the account may be closed, and any balances (including winnings) may be confiscated/refunded or deposits voided at our discretion.

Players must keep their registration details up to date. The Support Centre should be notified of any changes in address, email, phone number, or other personal information. Players may only open and operate a single account. Where a Player is identified with more than one account, we reserve the right to suspend these accounts, and any winnings associated with multiple accounts may be confiscated. The Player must also not have used sign-up bonuses multiple times.

By using our services, you may be offered the option to receive push notifications. These notifications will only be enabled if you opt-in. You can opt-out at any time by adjusting the settings on your device or through your browser.

3.4. Account Security

We allow all Players to select a password, which must be kept confidential. Any actions carried out through a Player’s account will be deemed valid if the username and password (including biometrics) have been entered correctly. If you activate biometric log-in, you must register only your own biometrics on your device. The Player is solely and entirely responsible for maintaining the confidentiality of their account login details. The Casino will not be liable for any loss arising from a Player’s failure to store their account login details securely. We reserve the right to close or suspend a Player’s account without refund if it becomes evident that the Player has disclosed their login details to a third party.

3.5. Account Dormancy

A Player’s Casino account is considered dormant if the Player has not made a wager, deposit, or withdrawal within a period at the Casino’s discretion. To protect a Player’s funds, the Casino will remove any balances (within a maximum of up to 60 days) from dormant accounts. This balance may be comprised of both bonus and cash money. Bonus funds will be forfeited. The Player’s cash balance can be returned to the Player’s account upon request within a reasonable timeframe, provided the Player successfully passes verification/security questions.

3.6. Account Suspension and Closure

The Casino reserves the right to close or suspend a Player’s account at its sole discretion by giving appropriate notice with reasons. Any unauthorized use of the gambling account may result in the termination of the gambling account. We reserve the right to terminate any of your Casino Rewards accounts. If the Player identifies any unauthorized use or theft of their account details, they must inform the Casino immediately. To close a Casino account, please contact The Casino Support Centre.

4. Verification Procedure

We reserve the right to ask Players for verification documents following deposits and/or prior to executing a withdrawal. Should it be deemed necessary, we may also require these documents to be certified by a registered Notary or a registered professional. This includes, but is not limited to:

Proof of ownership of the financial accounts being used. This could be a copy of the physical card, a bank statement, or screenshots of online wallets.
A copy of a valid ID, such as a Passport, Driver’s License, or government-issued identity card.
Documents confirming residence, such as a bank statement or utility bill, no older than 3 months.

All documents must be clear and legible. If the documents are incomplete, obstructed, or show evidence of tampering, the Player must provide additional information until verification is successful. If we have reasonable grounds to suspect that a Player has provided false documentation, we will not accept such documents as valid, and this failure may result in the termination of the account and/or the failure of the withdrawal request. A Player’s withdrawal may not be processed until satisfactory identity verification has been completed.

5. Prohibited Activities

5.1. Use of Bots and Illegal Software

The use and abuse of malicious software and bugs in any of the gaming software provided on the Casino platform is illegal. The use of software or hardware to influence or modify the outcome of any of the games for financial gain is strictly forbidden, and any monies acquired in this manner will be confiscated immediately. Using a Virtual Machine is also regarded as a deliberate attempt to manipulate gameplay and/or deceive the casino, and any financial gains will be confiscated.

5.2. System Interruptions and Malfunctions

The Casino shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Casino’s software or its content. This includes, without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the site or its content, or any errors or omissions in content.

In the event of a Casino system malfunction, all wagers placed during such a period will be null and void, as well as any payouts obtained from a malfunctioning game or service. We reserve the right to refuse or limit any wager(s) at our sole discretion for any reason. Malfunction (whether on a website, software, or device) voids all pays and plays. Should we determine to waive a rule in the interest of fair play to you, it shall be for that instant only and shall not set a precedent for the future. We reserve the right to void any winnings that were obtained as a result of a hardware/software error or malfunction.

6. Responsible Gambling

Gambling is a form of leisure and entertainment but may become addictive. We promote responsible gambling by offering tools such as cooling-off periods, self-exclusion periods, and the setting of deposit limits. We also provide referrals to problem gambling organizations. Please see our full Responsible Gambling Policy for complete details.

7. Support, Disputes and Complaints

The Casino Support Centre is available for any questions or for the lodging of disputes or complaints. Should there be any claim or dispute arising from past or current transactions, please contact us. If we are unable to settle the dispute, we will refer it to eCogra as our Alternative Dispute Resolution (ADR) entity, whose decision will be final, subject to full representation being given to all parties involved. Player complaints or claims of any nature must be submitted within 6 months of the issue occurring.

8. Promotional Terms and Conditions

To be eligible for this offer, you must register an account as a new Player. All bonus monies will be credited as bonus funds to the Player’s Casino account. Each individual deposit is considered a single deposit for the purpose of this promotion. The first five (5) individual deposits ONLY will determine the bonus amounts allocated.

100 chances to win will be awarded on the first deposit as free spins on the game, Mega Money Wheel, valued at $0.10 per spin. The minimum first deposit is $5. Winnings from these free spins will be credited as bonus funds. If the top prize is won, the player can have the win converted to their cash balance by contacting The Casino Support Centre. This promotion must be claimed by making a first deposit within 7 days of registration, after which the Casino reserves the right to modify the promotion.

8.2. Bonus and Cash Account Terms

A Player’s total account balance consists of a cash account balance and a bonus account balance. The bonus account cannot be cashed in but can be used to place wagers. The cash component of the balance may be withdrawn at any time for your first and second deposits; however, this will result in any remaining bonus funds being forfeited.

8.2.1. Wagering Requirements

The first deposit bonus and second deposit bonus are subject to a 200 times play-through (wagering) requirement before the bonus balance is converted to cash. Once bonus funds are converted to cash, they may be withdrawn. Subsequent bonus amounts credited to a player’s bonus balance (from the third deposit onwards) will be subject to a 30 times play-through requirement.

Play-through is achieved when any wager is made from either the cash or bonus balance. For wagers made before the third deposit, the wager is deducted from the Player’s cash and bonus balances in a ratio equivalent to the total cash and bonus balances. For wagers made after the third deposit, the wager is deducted from the Player’s cash account. If no cash is available, the wager is then deducted from the bonus account.

8.2.2. Game Contributions

Different games played may contribute a different percentage of the play-through towards the required wagering. The contributing percentages are as follows:

100%: Slots and Parlor Games.
50%: Table Poker, Casino War, and Sic Bo.
10%: All Blackjacks (except Classic Blackjack), Craps, and Baccarat.
2%: All Video Pokers (except All Aces Video Poker), Caribbean Draw Poker, Texas Hold’em Bonus Poker Gold, Triple Action Hold’em Bonus Poker Gold, Classic Blackjack, and all Roulettes.
0%: All Aces Video Poker (does not count towards wagering and earns no loyalty points).
Doubling up on any game does not count towards wagering requirements.

Live Casino game contributions are as follows:

100%: Deal or No Deal Live and Lightning Dice.
10%: Live Baccarat, Top-Card, and all Live Blackjack games.
2%: Super Sic Bo, Live Auto Roulette, Live French and American Roulette, Live Caribbean Stud Poker, Live Casino Hold’em, Live Three Card Poker, Live Dream Catcher wheel, 2 Hand Casino Holdem, and Side Bet City.

All promotions can only be claimed once per device, person, household, family, physical address, email address, financial account, IP address, or shared network environment. Unless specifically stated otherwise, no two promotions can be used in combination. If the payment method used to make a deposit is not in the name of the individual registered on the Captainc Cooks Casino account, we reserve the right to void any winnings.

Promotional bonuses/prizes that remain unused in a Player’s account for longer than 60 days from the date of registration, will be forfeited. If, while playing, a Player wins a sum regarded by the Casino Management as worthy of publicity, the Player agrees to be available for any event of such a nature arranged by the Casino. We reserve the right to use Players’ first names and/or initials in any announcement pertaining to promotion results.

8.4. Irregular Play

The Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for ‘irregular play’. ‘Irregular play’ includes but is not limited to:

Placing single bets equal to or in excess of 25% of the value of the bonus credited to the account before the wagering requirement for that bonus has been met.
Using the double-up feature to increase bet values.
Placing even money bets on Sic Bo, Craps, and Roulette.
Starting a game’s feature after the bonus balance used to build up the credits towards the feature has reached zero.
Withdrawing deposited funds before the redemption of associated bonus funds.
Using the autoplay feature for the purpose of meeting bonus wagering requirements.
Engaging in minimal risk, equal, zero margin, or hedge betting.

9. Payment and Winnings

9.1. General Payment Terms

It is the Player’s responsibility to be aware of the terms upon which payments are accepted and winnings are paid. The Player shall not deposit funds that are ill-gotten or proceeds of illegal activity. We reserve the right to confiscate any withdrawal or account balance suspected of being linked to fraudulent activity. Any criminal or suspicious activity may be reported to the relevant authorities.

It is the Player’s responsibility to ensure they have sufficient funds in the financial account(s) used to deposit at the Casino. Players whose deposits are charged back, disputed, or otherwise not paid will have their winnings voided, their balances confiscated, and all their accounts on the Casino Rewards network locked. We reserve the right to perform identity, source-of-funds, and other background due diligence checks at any time.

9.2. Deposits

The Casino does not charge the Player for making deposits, but payment service providers or financial institutions involved may incur transaction fees over and above the amount deposited. Such fees are not typical, but in the event they are incurred, the Casino will not be liable for these fees.

9.3. Withdrawals and Payment of Winnings

Winnings are credited to the Player’s casino account. To withdraw, the Player must enter the desired amount within the casino and choose a withdrawal method. The Player accepts that there may be minimum and maximum withdrawal limits that vary by country and method. Withdrawals processed in a different currency from the Player’s account currency will be subject to a currency conversion fee of 2.5% plus the average daily interbank market rate.

Direct Bank Transfer (DBT) withdrawals incur the following fees:

Under 3000 units: $50.00 USD, €35.00, £30.00
Over 3000 units: $100 USD, €70.00, £60.00

Withdrawn funds will be held in a pending state for 48 hours. After this period, the withdrawal will be processed during the following business day. During the pending period, the withdrawal can be reversed in part or in whole. Processing may be delayed until verification has been satisfactorily completed.

Players who win a sum substantially greater than their total purchases across all Casino Rewards partner casinos will be limited to withdrawing their winnings at a maximum sum of $4000 per week. However, the Casino may, in its sole discretion, increase or decrease this weekly payout limit.